Refund policy
returns policy
We operate with very strict hygiene policies at Skin Alchemists, particularly in wake of the COVID-19 pandemic. In line our policies any returned items used or unused would have to be detroyed. We feel that encouraging a returns culture would be wasteful and against our commitment to operating a sustainable business. Therefore in accordance with our ethos and due to the artisan craftsmanship and the intimate nature of our products, we encourage you to try a sample size of a full size product to test suitability should you be unsure of a product. Lovebite sample sizes are available on almost all our products. They offer a few days use to allow you time to the suitability and efficacy of our products for your skin. We have also added discovery sizes to many of our most popular items.
Our Concierge team are also available for contact at care@skinalchemists.com should you wish to discuss your skincare needs or a beauty ritual prior to making a purchase.
Our wish is for you to love every element of your Skin Alchemists experience and therefore should you not be totally enamored with your selection, we ask that you connect within 14 days of delivery to arrange a return. (The delivery date recorded by our delivery partner will be considered as the delivery date). We only accept unused and unopened returns. Your statutory rights are not affected.
Skin Alchemists welcomes the opportunity to work alongside you and explore how we can facilitate a match between your unique needs and the product you desire as these treats are truly a labour of love and we do not wish for it to gather dust on your shelf, or disappointment in your heart.
Please note that in event a refund is facillitated, we do not refund shipping charges or customs duties.
damaged shipments
When your order arrives, please inspect the package for any damage that may have occurred during the shipping process. It is normal for the outer package to show some wear and tear; however, if there is damage to the item(s) in your shipment, please notify our alchemists in the care team within seven days who will endeavour to take care of you. Please include your order number in the email, and retain the shipping box, packaging materials and damaged items. No returns/refunds will be granted following the seven days after delivery. We also ask that you contact the carrier to file a complaint regarding the damaged package