Shipping and Returns Policy
Everyone of my organic skincare treats are lovingly handmade to order in micro batches for maximum freshness and efficacy. These treats are special because we add love in each bottle and jar we produce in our blending studio. Packages typically ship from London within 1-5 days of us receiving your order. Please allow another 3-5 business days to your destination. International delivery from London may take an additional 8 working days. Any additional custom delays are unfortunately out of our control.
Within the United Kingdom we ship all orders complimentary via 2nd class post from Royal Mail, unless you have selected 1st Class delivery.
We use Royal Mail for international delivery at a cost of £8.00 per package regardless of size and would advise that it is your responsibility to track your package once it is tendered to the shipping carrier.
Skin Alchemists Ltd is not responsible for any delays incurred due to local or international customs issues, nor any additional duties of taxes your country may require.We recommend familiarising yourself with your local import policies prior to ordering.
No returns or refunds will be issued due to customs delays, holds or duty fees beyond our control
When your order arrives, please inspect the package for any damage that may have occurred during the shipping process. It is normal for the outer package to show some wear and tear; however, if there is damage to the item(s) in your shipment, please notify our alchemists in the care team within seven days who will endeavour to take care of you. Please include your order number in the email, and retain the shipping box, packaging materials and damaged items. No returns/refunds will be granted following the seven days after delivery. We also ask that you contact the carrier to file a complaint regarding the damaged package
Due to the artisan craftsmanship and the intimate nature of our products we do not offer exchanges or returns for the reasons of general dissatisfaction, and/or on used products.
Our wish is for you to love every element of your Skin Alchemists Apothecary experience and therefore to ensure that you are totally enamored with your selection, we ask that you connect with us prior to ordering to discuss your skin’s needs and beauty ritual. Our Alchemists welcome the opportunity to work alongside you and explore how we can facilitate a match between your unique needs and the product you desire as these treats are truly a labour of love and we do not wish for it to gather dust on your shelf, or disappointment in your heart. We also happily include samples of our products with every order at your request.
Please note however, we do not refund shipping charges.