Shipping policy

We deliver worldwide except to P.O. Boxes and Hotels.

Everyone of my skincare treats are lovingly handmade to order in micro batches for maximum freshness and efficacy. These treats are special because we add love in each bottle and jar we produce in our apothecary. Packages typically ship from London within 1-2 days of us receiving your order. Please allow another 3-5 business days to your destination. International delivery from London may take an additional 8 working days. Any additional custom delays are unfortunately out of our control.

*Due to the unexpected circumstances of COVID-19, shipping times may be slightly longer in some cases*

UK

we ship all orders via 2nd class post from Royal Mail or MyHermes,- £2.70

Next day (weekdays only and must be placed by 12 Noon) - £4.50

Saturday Delivery (Must be placed by 12 noon Friday) - £8.50

Our Delivery Partners for expedited shipping are: Royal Mail, UPS or DPD

EUROPE: 

£9.99 per package regardless of size 

USA, CANADA, MEXICO:

£25.00 per package regardless of size

our delivery partners are UPS, FEDEX and Royal Mail

REST OF THE WORLD

£25.00 per package regardless of size

our delivery partners are DPD, FEDEX and UPS

COMPLIMENTARY SHIPPING IS OFFERED ON ALL ORDERS OVER £150.00. 

*We may sometimes offer complimentary or reduced rate shipping offers*

shipping and tracking information is electronically sent out  and would advise that it is your responsibility to track your package once it is tendered to the shipping carrier.

Skin Alchemists Ltd is not responsible for any delays incurred due to local or international customs issues, nor any additional duties of taxes your country may require.We recommend familiarising yourself with your local import policies prior to ordering.

No returns or refunds will be issued due to customs delays, holds or duty fees beyond our control

damaged shipments 

When your order arrives, please inspect the package for any damage that may have occurred during the shipping process. It is normal for the outer package to show some wear and tear; however, if there is damage to the item(s) in your shipment, please notify our alchemists in the care team within seven days who will endeavour to take care of you. Please include your order number in the email, and retain the shipping box, packaging materials and damaged items. No returns/refunds will be granted following the seven days after delivery. We also ask that you contact the carrier to file a complaint regarding the damaged package